Homeflow Support
Help center for setup, daily workflows, and safe AI use.
Start with common setup guides and FAQs. For account-specific help, include your household name, role, and what page you were using.
Email Support
support@myaihomeflow.com
Instruction Videos
Video walkthroughs are queued for the June 1 support milestone.
Troubleshooting
Admins should treat any red troubleshooting status as stop-ship.
14 support results
Setup Guides
- Connect a household Google account
- Create children, parents, pets, and caregiver profiles
- Set up calendars, tasks, shopping, photos, and receipt albums
- Import and review house rules
- Review SOS, parent contacts, address, Wi-Fi, allergies, medication notes, routines, and pet care before caregiver shifts
- Configure caregiver employment, time off, payroll, and reimbursements
FAQs
Getting started
How do I invite a caregiver?
Go to Settings, add the caregiver as a user, choose their role, and confirm their household access before sharing credentials.
Where do I connect Google?
Use Settings > Connected Accounts. Each household should connect one Google account for calendars, docs, tasks, and photos.
Daily use
Why is AI asking for confirmation?
Actions like emailing a response or adding items require explicit confirmation so Homeflow does not act accidentally.
Where should receipts and photos go?
Receipts and caregiver photos should sync to the configured Google Photos albums. Profile pictures are the only images intended to stay in Homeflow storage.
Security
Can caregivers see payroll?
Caregivers can ask about their own next paycheck when enabled, but broader household financial details stay restricted.
What does troubleshooting red mean?
Red troubleshooting status is stop-ship. Fix the failed integration or setting before production release.
Emergency and caregiver safety
What should a caregiver do in an emergency?
For immediate danger, call 911 first. Homeflow SOS can alert household contacts for urgent non-911 situations.
What should be checked before a nanny or babysitter shift?
Confirm SOS, parent contacts, home address, Wi-Fi, allergies, medication notes, routines, and pet care are visible on the caregiver mobile view.
Contact Support
Send a tenant-scoped support request. Household data is not attached unless you type it into the message.